FAQ

FEATURED EVENTS

GET YOUR TICKETS FIRST FOR YOUNG THE GIANT ON THE ROGERS WBO TO BE AUTOMATICALLY ENTERED FOR YOUR CHANCE TO WIN A MEET+GREET WITH THE BAND!!
Save the Service Fee when you purchase your Simple Plan tickets on the Rogers WBO!
Buy your 'Of Monsters and Men' tickets through the Rogers WBO for your chance to win an invite to the EXCLUSIVE Soundcheck Party before the show with the entire band!
Don't miss your chance to get your EARLY-BIRD WEMF 2012 tickets on the Rogers WBO! There is a special Early-Bird price for all Rogers WBO customers!
Bryan Adams is touring acorss Canada and buying your tickets on the Rogers WBO automatically enters you into a draw to win a guitar signed by the rock legend himself!
BUY YOUR HEDLEY TICKETS ON THE ROGERS WBO TO BE AUTOMATICALLY ENTERED TO WIN A GUITAR SIGNED BY THE BAND!
Buy your RED HOT CHILI PEPPERS tickets on the Rogers WBO to be automatically entered for a chance to watch from the ROGERS RED HOT COUCH or WIN a GUITAR signed by the band.
Gigantour featuring Megadeth with Motorhead, VOLBEAT and Lacuna Coil is coming to a city near you!
Text REPEAT to 4849 now on your Rogers wireless device to have the tix resent

How do I use my phone as a ticket?
Simply show up to the event with your Rogers wireless phone, flash the 2D barcode message or text with 13-digit code and a Wireless Box Office rep will scan you into the venue. Yes, it’s that easy! Please note that a paper ticket may be supplied to you upon entry and will contain any additional seating information not contained in your mobile ticket.

Lost or can’t find ticket?
If you’ve lost your wireless ticket and you’re the original purchaser of the ticket(s), you can simply text REPEAT to 4849 and your mobile ticket will be re-sent to your wireless phone’s Messages area. If you are not the original purchaser of the ticket, you must ask the original purchaser of the wireless ticket to re-forward the ticket to you.

Where’s my ticket?
Within approximately 2 minutes of successfully completing your transaction, you will receive 2 messages: An MMS (picture message) containing a 2D barcode image and an SMS (text message) containing the same show information as the MMS, but with no barcode image. Both will appear in your wireless phone’s “Messages/Inbox”. BOTH the SMS and MMS will work as your ticket. If you do not have the MMS the day of the show, you will still be granted entry by displaying your SMS tickets.

If you have not received either of the 2 messages and have tried texting REPEAT to 4849 to have them re-sent to your phone, please email wbosupport@livenation.com with the following: Rogers Wireless phone number, phone make and model, and transaction date.

What are “PIN CODE ONLY” events?

Rogers reserves the right to hold ticket giveaways and other promotions. Eligible recipients are notified and given unique PIN codes which are redeemed on the Wireless Box Office in these unique events. Please note that tickets to these events can only be accessed with the correct unique PIN code. Dollar-off PIN codes cannot be applied to these events.

Can I give my ticket to someone else?
YES you can! To forward your mobile ticket to a friend or multiple friends, simply locate the messages and select forward (if your wireless device offers a list of forwarding options, select MMS and then SMS) Input your friend’s wireless phone number and hit send. Your ticket will be sent to your friend’s wireless phone and they will now have access to the event using your mobile ticket with or without you present. Ensure the phone you are forwarding the tickets to is either SMS or MMS capable before sending. Ticket recipients do not have to be on the Rogers network to use forwarded tickets; however we cannot guarantee the ticket will work properly once it leaves the Rogers network.

What methods of payment are accepted?

The Wireless Box Office accepts VISA, MasterCard, American Express (AMEX) and Interac debit cards (for TD, Scotiabank and RBC customers). Currently, CIBC, BMO and VISA Debit Cards are not accepted.