Do I have to be a Rogers customer to use the Wireless Box Office?
Yes, this service was built exclusively for Rogers Wireless customers.

How much does it cost?
Ticket prices will vary on an event by event basis, and include applicable taxes, but Rogers pays the ticket service charges on all Live Nation® tickets purchased via the Wireless Box Office™!

Tickets are priced at face value plus applicable taxes and venue facility fees.

How do I find an event?
There are currently two ways to find and purchase tickets to the events: Online and directly on your Rogers Wireless phone.

To browse and buy tickets online: Navigate to www.urmusic.ca/tickets for complete show listings, and set it as your homepage to keep up to date on all of the new events. It’s also your best chance to get exclusive access to your favourite artists!

To browse and buy tickets on your Rogers Wireless phone: Text TICKETS to 4849 and follow the on-screen instructions when prompted.

Once in the Wireless Box Office you will be presented with a list of artists currently on tour in Canada. Select the artist you wish to see and choose the concert location nearest you. Continue to view ticket availability, price, and complete your transaction.

Where’s my ticket?
Within approximately 2 minutes of successfully completing your transaction, you will receive 2 messages*: An MMS (picture message) containing a 2D barcode image and an SMS (text message) containing the same show information as the MMS, but with no barcode image. Both will appear in your wireless phone’s “Messages/Inbox”. BOTH the SMS and MMS will work as your ticket. If you do not have the MMS the day of the show, you will still be granted entry by displaying your SMS tickets.

*If you do not receive the SMS (text message) OR MMS (picture message), please text ‘REPEAT’ to 4849 to have the messages re-sent to your phone.

If you have not received either of the 2 text messages, please email wbosupport@livenation.com with the following: Rogers Wireless phone number, phone make and model, and transaction date.

If you believe your phone should receive MMS and you have tried REPEAT to 4849, please call Rogers Customer care at 1-888-Rogers1 (1-888-764-3771) to ensure your phone settings are correct. (Please note: phones that block or are not capable of receiving MMS will only receive the SMS, which is all you need to attend the event)

I purchased two tickets, why did I receive only one message on my wireless phone? 
After purchasing tickets to an event, phones that are able to receive both SMS and MMS will get a Mobile Ticket containing a 2D barcode AND a text message with a 13 digit code. BOTH messages are valid tickets and are good for the total number of admissions purchased and can be scanned/manually entered for up to that total number at the event.
For example: If you purchase two tickets, two people can gain entry into the event. If a third person attempts to gain entry the ticket will no longer be valid and entry will be denied.

What do I do with my ticket after purchasing?
Be sure to save both the MMS and SMS so you can easily access them on the day of your show:

Message Save Option: In your wireless phone’s “Messages” area click on your ticket and select “Save.” This will save the ticket in your messages until you decide to delete it. To quickly find your saved ticket, go to your Messages, select “Options,” then click “View Saved Messages” and your ticket will appear in the listing of saved messages.

Save To Folder Option: In your wireless phone’s Messages area click on your Mobile Ticket and select “Options.” From the Options menu select “Move to Folder,” this will place your ticket within your Folders area.

If you accidentally misplace or delete these messages, simply text REPEAT to 4849 to have all pending tickets re-sent to your phone.

Can I purchase tickets with my iPhone?

 Yes! iPhone users can purchase tickets either on a PC or directly on the iPhone’s native browser at http://urmusic.ca/tickets where you will be automatically redirected to the Mobile optimized Wireless Box Office.

 

After confirmation of your ticket purchase, a link to download the barcode will be sent to your iPhone via SMS text. To produce the bar code, click on the link and allow it to download. Bring this bar code or the SMS with you to the show to gain entry.

How many tickets can I buy per event? What are the maximum ticket quantities?
Currently you can purchase up to 2 tickets for “reserved” seating and up to 4 “general admission” tickets, Please note this can vary on an event by event basis and will depend on inventory availability.

PIN redemption:
How do I redeem a PIN code on the Wireless Box Office?
After validating your phone number and selecting the amount of tickets you would like to purchase/redeem, there will be an area to enter a PIN code. If you have a valid PIN, you will enter it here. The screen will then refresh to display that the PIN has been validated and applied to the transaction. If you are required to pay the balance of the transaction, you will continue to the payment options screen. If the PIN code redeemed covers the cost of the ticket, you will only be required to enter your device and contact information to complete the transaction.

If you receive an error upon entering your PIN code, please be sure to double-check the following before contacting Wireless Box Office support:

1.      Make sure your PIN has not expired.

2.      Ensure there are no spaces before or after the PIN code.

3.      Ensure ALL redemption instructions provided are followed exactly, as one error (i.e. incorrect ticket type or quantity) can result in the PIN code showing up as “invalid/already used”

What are “PIN CODE ONLY” events?

Rogers reserves the right to hold ticket giveaways and other promotions. Eligible  recipients are notified and given unique PIN codes which are redeemed on the Wireless Box Office in these unique events. Please note that tickets to these events can only be accessed with the correct unique PIN code. Dollar-off PIN codes cannot be applied to these events.

What events are available?
Mobile ticketing and the Rogers Wireless Box Office are two new services to Canada and not all venues are equipped to support this technology. Listings in the Wireless Box Office are limited to select Live Nation concerts and events presented by Rogers that have been made accessible through this service.

The list of events available in the Wireless Box Office is always changing, so check back often to see what’s new!

Lost or can’t find ticket?
If you’ve lost your wireless ticket and you’re the original purchaser of the ticket(s), you can simply text REPEAT to 4849 and your Mobile Ticket will be re-sent to your wireless phone’s Messages area. If you are not the original purchaser of the ticket, you must ask the original purchaser of the wireless ticket to re-forward the ticket to you.

Who am I buying from?
Live Nation Tickets provides all tickets for concerts within the Rogers Wireless Box Office.
For more information visit www.livenation.com

What are the accepted methods of payment?
Visa, MasterCard, and American Express. (Interac coming soon!)

More ticket information?
Visit www.livenation.com for additional concert listings and ticket details.

Emergency assistance
For immediate assistance, please call Rogers Customer Care at 1-888-Rogers1 (1-888-764-3771).

How do I use my phone as a ticket?
Simply show up to the event with your Rogers wireless phone, flash the 2D barcode message or text with 13-digit code and a Wireless Box Office rep will scan you into the venue. Yes, it’s that easy!

Please note that a paper ticket may be supplied to you upon entry and will contain any additional seating information not contained in your mobile ticket.

What is Rogers exclusive group of preferred tickets?
The Wireless Box Office features tickets from our exclusive group of preferred Live Nation Tickets, available on a first come first serve basis for each event.

What company will show up on my Rogers Wireless bill?
There is no additional charge to your phone bill for tickets purchased via the Wireless Box Office. There are no data charges for Rogers customers to browse and/or purchase tickets in the Rogers Wireless Box Office when accessing through the ‘Rogers Mobile Internet Portal’ or online. Standard data charges may apply when accessing through the internet browser on your device.

What company will show up on my credit card statement?
All tickets purchased through the Wireless Box Office will appear as Live Nation Canada, Inc 905-469652.

What is the Exchange/Return Policy?
All tickets purchased via the Wireless Box Office are final sale, unless an event is rescheduled or cancelled.

If a show is rescheduled, tickets purchased for the original date will still be honoured, however if you are unable to attend, please notify us and we will refund your original transaction.

If a show is cancelled, ticketholders will be notified and a full refund will be issued based on original method of payment.

Can I give my ticket to someone else?
Yes you can! To forward your mobile ticket to a friend or multiple friends, simply locate the messages and select forward (if your wireless device offers a list of forwarding options, select MMS and then SMS) Input your friend’s wireless phone number and hit send. Your ticket will be sent to your friend’s wireless phone and they will now have access to the event using your mobile ticket with or without you present. Ensure the phone you are forwarding the tickets to is either SMS or MMS capable before sending. Ticket recipients do not have to be on the Rogers network to use forwarded tickets.

PLEASE NOTE: Mobile tickets retain their TOTAL value after forwarding. This means, if you are the original purchaser of a ticket worth 2 admissions and you send that ticket to a friend, they too have a ticket worth 2 admissions. Because of this, we strongly suggest you clearly state the amount of tickets you are allowing that person to use at the event. Ticket entry at every event is on a first come first served basis. We can not guarantee forwarded tickets will be received correctly on other wireless networks or non-Rogers Wireless devices.

Are there charges for forwarding a wireless ticket?
Standard SMS (Text) and MMS (Multimedia Messaging Service) rates apply.

Why does the 2D barcode looks strange?
Mobile Tickets utilize a small square image for scanning at events.

If you have trouble seeing your wireless ticket correctly or it’s not scanning at the event, please display the text containing the 13-digit code for entry. This code can be found in the MMS or SMS.

What can I bring to an event? (i.e. camera, lawn chair, cooler, backpack, food/water)
Policies vary by venue and event. Please call the venue directly for this information as it may change for each show.

PLEASE NOTE: Camera policies vary by venue and by artist. Please call the venue directly for this information as the camera policy may vary from show to show.

I need information about a specific show/event. Where do I find it?
For information about a specific show, please click on that show. Clicking the “Buy Tickets” button next to the show date of your choice will show you the following information:

- Headliner(s) and Opening Act(s)(when available)
- Venue information
- Show Date
- Door and Show times
- “Buy Tickets” link
- Ticket Price(s) and basic seating map (if applicable)
- Special Notes about the show
- Pre-sale information (if applicable)

Clicking the on the Headliner(s) or Opening Act(s) name will lead you to that Artist's page. The Artist page will show all confirmed upcoming Live Nation events for that artist.

Clicking the "Buy Tickets" link will take you to the official purchase page for that show where you may purchase tickets. Each show will have its own “Buy Tickets” link.
If you are not able to find an event on our site, either the show details have not been officially set by the local promoter or that show will not be available in the Wireless Box Office.

Why can't I find the artist, band, show or venue I am looking for?
Ppossible reasons for this:

- No dates: There may not be any upcoming performances. The venue may not have any events scheduled.
- Dates are not yet confirmed: Occasionally concert dates and other event information will be published elsewhere before they appear on this site. We only list events after they have been officially announced.

 

My show was postponed or canceled. What happens now?
We regret any inconvenience caused by the postponement or cancellation of your event.

 

If a show is rescheduled and you are unable to attend the rescheduled date, please contact your point of purchase directly regarding your refund request.

If a show is cancelled, you will be contacted and your original method of purchase will automatically be credited. You should contact your credit card company to find out when the credit will be applied. If you have a question about the refund, please direct them to wbosupport@livenation.com.

Where can I find a seating map?
Seating maps for all shows can be found on the shows individual page (where applicable).
Please note that the seating chart displayed on the site is a general map. Please contact the venue to verify the exact set up for the performance in question.

How can I book my band at one of your venues?
Thank you for your interest in booking a show or tour with Live Nation. Unfortunately, our bookers are not accepting unsolicited artists or recordings at this time.

In what order will the bands play?
Headliners and opening acts are listed on www.LiveNation.com in the order that is contracted; however line-ups and set times are subject to change without notice. The headliner is listed first, so the bands should play in the reverse order of the listing.
 For festival shows, set and intermission times may vary..

On-sale and show start times:
All times listed are relative to the time zone where the show is to be performed. On-sales and show start times are scheduled to begin at the time listed relative to the local time zone.

Why isn't a certain tour coming to my area?
There are many factors that determine the routing of a tour, including artist availability, venue availability and specifications, travel logistics and cost.

How can I send fan mail to my favorite artist?
Live Nation cannot forward fan mail to artists. Please direct your comments to the performer's official web site, fan club or their record label.

Do you retain my credit card information on file?
No. We do not keep a database with your credit card information. You must re-enter it each time you complete a transaction.

Is there any possibility of adding a seat or seats to an existing order?
You can add tickets only by submitting a new order. We cannot guarantee that new orders will be located beside original orders.  Please note that you cannot change or cancel an existing order. All sales are final. No refunds or exchanges.

Why are the seats I originally viewed no longer available?
After a 10 minute period, seats held will be re-released to the public. The seats you attempted to select may have been purchased or reserved by another customer. You can check again after 10 minutes to see if the original seats are once again available.

Can I purchase tickets to an event that is outside of my local area?
Yes, you can purchase tickets to any event listed in the Wireless Box Office no matter where you reside.

Who is Live Nation?
Live Nation is the future of the music business. With the most live concerts, music venues and festivals in the world and the most comprehensive concert search engine on the web, Live Nation is revolutionizing the music industry: onstage and online. Headquartered in Los Angeles, California, Live Nation is listed on the New York Stock Exchange, trading under the symbol "LYV."
For further information, please view our Investor Relations site at:
http://phx.corporate-ir.net/phoenix.zhtml?c=194146&p=irol-irhome.

Couldn’t find the answer you were looking for?

Please send any further inquiries to wbosupport@livenation.com and a member of our team will respond accordingly within 5 business days.